ph 2 Privacy Policy – How We Handle Your Personal Information

When you register an account on ph 2, we collect the personal information you provide directly, including your full name, date of birth, mobile number, and the details of the GCash or Maya digital wallet you use for deposits and withdrawals. We also collect information generated by your use of the platform, such as your login timestamps, device type, browser information, IP address, game history, and transaction records. This data is necessary for us to verify your identity, process payments securely, and ensure that your account is used only by you. We do not collect more information than is reasonably needed to operate the platform and comply with applicable Philippine regulations. If you contact our support team, we may also retain records of that communication to help resolve your query and improve our service. All data collected is stored securely and is accessible only to authorised personnel who need it to perform their duties.

ph 2 uses the personal data we collect for a limited set of clearly defined purposes, and we do not use your information for anything beyond what is described in this policy. Your data is used to create and manage your account, verify your age and identity as required under Philippine gaming regulations, process deposits and withdrawals through GCash and Maya, and detect or prevent fraudulent activity on the platform. We may also use your contact details to send you important account notifications, such as transaction confirmations, security alerts, or updates to our Terms and Conditions or this Privacy Policy. We do not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances. Aggregated and anonymised data — which cannot be used to identify any individual player — may be used internally to analyse platform performance and improve the overall gaming experience for players across the Philippines.

ph 2 shares your personal data only in the limited circumstances described here, and we require any third party that receives your data to handle it with the same level of care and security that we apply ourselves. Your payment information is shared with GCash and Maya solely to process the transactions you initiate; these providers operate under their own privacy policies and are subject to Philippine financial regulations. In the event that ph 2 is required by law, court order, or a directive from a relevant Philippine regulatory authority to disclose your personal data, we will comply with that legal obligation and, where permitted, will notify you of the disclosure. We may also share data with trusted technology service providers who help us operate the platform — for example, hosting providers or fraud detection services — but only under strict contractual agreements that prohibit those providers from using your data for any other purpose. We will never share your personal information with any party for direct marketing purposes without your explicit consent. If ph 2's business is ever transferred or acquired, your data may form part of the transferred assets, and you will be notified of any such change and given the opportunity to request deletion of your account.

We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the ph 2 platform is encrypted using secure protocols, and sensitive account and payment information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained on their data protection responsibilities. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats, and we take prompt action to address any vulnerabilities that are identified. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your ph 2 account and to log out when using shared or public devices. If you believe your account has been compromised, please contact our support team immediately so we can take steps to secure it.

As a player based in the Philippines, you have rights over your personal data under applicable Philippine law, and ph 2 is committed to respecting and facilitating those rights. You have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data in circumstances where we no longer have a lawful basis to retain it. You may also object to certain types of processing or request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team with your request; we will respond within a reasonable timeframe and will ask you to verify your identity before processing any request that involves accessing or modifying your account data. Please note that some data may need to be retained for legal, regulatory, or fraud prevention purposes even after you close your account, and we will explain the basis for any such retention if it applies to your request. If you are not satisfied with how we handle your data or respond to your request, you have the right to raise a complaint with the relevant Philippine data protection authority.

ph 2 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Account data is retained for the duration of your active account and for a defined period after account closure to allow for the resolution of any outstanding disputes, chargebacks, or regulatory enquiries. Transaction records are retained for the minimum period required under Philippine financial and gaming regulations, after which they are securely deleted or anonymised. Data collected for fraud prevention purposes may be retained for longer periods where there is a legitimate and documented reason to do so. If you request deletion of your account and there is no legal or regulatory reason to retain your data, we will process your request promptly and confirm when the deletion has been completed. We review our data retention practices regularly to ensure that we are not holding personal information for longer than is justified.